Welcome to the Service & Support page. We are happy to help you in your daily work with UNTRRplanner.

Help desk

Our help desk is available Monday to Friday 09.00 - 17.00 on phone number 00 40 31 7800190, or email

Webhelp (for users and Testers)

More information about UNTRRplanner please check out our webhelp at. Please click here to go to our webhelp.

Invoice and licenses

For questions regarding your invoice or licenses please contact us at

General questions

For general questions please contact us at


PTV Planung Transport Verkehr AG

Haid-und- Neu-Str. 15
76131 Karlsruhe, Germany
Tel.: +49 (0) 721/9651-0
Fax: +49 (0) 721/9651-699



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